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Email etiquette at work

Email etiquette at work

It's vitally important to sort out your email etiquette these days. With regards to work emails there is some etiquette that everyone should be following to ensure a high standard of professionalism and the right level of formality. It may seem silly but the way you interact with customers over email can dictate how they see you and treat you in person or over the phone.

Subject line

Make sure your subject line is crystal clear. If it's unclear, too long or of no relevance to the email then it may well be discarded as spam before even being opened.

Dear or Hi?

You can never go wrong using "Dear" as an opener. "Hi" is often seen as informal so steer clear of it until you can gauge the tone of the person you are emailing.

Use "Dear" over anything else

Use "Dear" over anything else

Kind regards

The same with "Dear," "Kind regards" is always a winner when signing off an email. It's polite and not too informal. I tend to use "Best" with colleagues and customers I know well so feel free to test the water with that.

No CAPS

Don't shout at me!

Don't shout at me!

Using all capitols is seen as very bad practice and is actually used to show that the person typing is shouting. This is rude and offensive so steer clear of this. Approach situations like you would want some one to do with you.

Kisses

Try to avoid using kisses. Some people use them at the end of their emails without thinking and others refuse to use them at all. Steer clear of using them all together with colleagues and customers. Stick to showering love with your friends and family.

Don't use kisses!

Don't use kisses!

Short but sweet

Finally no one likes a rambling email. Keep your emails short, sweet and to the point. They should be used to get from point A to B most efficiently. Small talk should be left aside unless a customer initiates it.

Logo design in 2017

Logo design in 2017

Website monthly fees

Website monthly fees